Network Service Degradation

Important: This issue does not affect the majority of TAPACOM clients.

TAPACOM’s network carrier Hawaiian Telcom has reported connectivity issues from last week Thursday morning, December 1st.

The effect of this has been the loss of data packets which affect the ability of visitors to reach client web pages and other services. Up until now these connectivity losses are only momentary, however throughput has been slower than normal. Luckily, there have been no sustained losses of connectivity.

An engineer has reported that repairs were made to an undersea cable in East Oahu this morning. He said the damaged cable was in poor condition.

While connectivity is presently better than it has been it appears that Hawaiian Telcom is not yet complete repairing their damaged cable.

Leave a Reply