All posts by ev

Network Service Degradation

Important: This issue does not affect the majority of TAPACOM clients.

TAPACOM’s network carrier Hawaiian Telcom has reported connectivity issues from last week Thursday morning, December 1st.

The effect of this has been the loss of data packets which affect the ability of visitors to reach client web pages and other services. Up until now these connectivity losses are only momentary, however throughput has been slower than normal. Luckily, there have been no sustained losses of connectivity.

An engineer has reported that repairs were made to an undersea cable in East Oahu this morning. He said the damaged cable was in poor condition.

While connectivity is presently better than it has been it appears that Hawaiian Telcom is not yet complete repairing their damaged cable.

Wordfence discontinues their Falcon Cache

Last week, Wordfence announced that they were discontinuing support for their Falcon Cache and will have it removed from their toolset. So I wanted to give you all a heads-up about this change and how it may affect you.

Wordfence is installed on all TAPACOM client web sites to protect against intrusion. The Falcon Cache has been a part of the Wordfence suite of tools and it greatly reduces latency of web content by sending web pages to visitors quickly.

As a web site owner you normally don’t want web visitors to wait for your pages to show up on the browser. Analytics have revealed that when web pages take too long to load, visitors pack it up and take their business elsewhere. For this reason, caching tools like Falcon Cache have been important to anyone requiring reliable and fast content delivery.

Wordfence has posted a blog article explaining their decision to discontinue their caching tool. You may read it here:

The big question for you at this point is “Is there another caching tool that may be used to replace the Falcon Cache?”

The short answer: Yes. The Wordfence article provides a link to other tools to consider.

Do you need to implement a replacement caching tool? There are some of you whose sites experience sufficiently high visitor counts and your revenue would be negatively impacted by slow page delivery. And some of you may not have sites needing fast page delivery. Perhaps we should talk about your needs first. If we find that you need the speed I’ll do the testing and setup for you.

So give me a call and let’s talk.

FTP and Web File Manager Updated

The Rumpus file management software used by TAPACOM network servers has been updated to the latest version (8.0.1). There are a number of changes which should be noted. If you experience any issues or have questions about any service or function please contact me at:

Rebuilt Web File Manager

The Web File Manager (WFM) has been rebuilt from the ground up to be easier to use, more flexible, more efficient and include new features. Almost every element of the Web interface is now customizable right from within the  application, for example:

  • File and folder menus are now completely customizable, and the same menus are displayed in both standard and thumbnail directory listing views.
  • Setup wizards allow administrators to quickly define color pallets and basic options, and then individually fine tune the display of dozens of different elements.
  • Action buttons can be displayed in different styles, with more fine tuning controls, and in different positions within the interface.
  • Progress indicators have been simplified and improved, and can now be displayed for file downloads as well as uploads.
  • The data required to deliver Web interface pages is up to 50 percent less than in past versions, while being presented in a more modern, cleaner style.
  • For Drop Ship users, the new Web interface includes a drop ship history, allowing senders to view past shipments and easily copy/paste previous URLs for resending.
  • Users can now move files between folders, without transferring them to and from the server.
  • Video files can be displayed in a branded display interface which includes a “Download Now” option for permanent retrieval of the file.

SFTP Service

Rumpus now supports SFTP clients, in addition to HTTP, HTTPS, FTP, FTPS and WebDAV. User accounts and restrictions are applied just as they are in any other protocol.

New Event Notices

New Event Notice types can save text or XML files when users upload files. Handy for use along with Upload Center forms, this makes it easy to prompt users for information about uploaded files and record meta-data about uploaded files.

Auto-Complete Form Fields

Administrators can now create lists, which can be used in form text fields as prompts for users during data entry. For example, you might create a list of all the e-mail addresses of people in your company, and assign it as an auto-complete list for an “e-mail” Upload Center field.

Auto-complete lists can also be applied to File Request and Drop Ship mail fields, making it easier for local users to address messages sent by Rumpus.

Network outage

Early today a truck hit a utility pole providing network services to the building. Hawaiian Electric and Time Warner Telecom had to take network services offline in order to replace the damaged pole. Nearly all of the TAPACOM services were unavailable during this time. The domain name servers, list mail and database services remained online. All systems have been restored since about 1:00 p.m. today (Hawaiian Time).

Support manager added to TAPACOM site

I’ve added a support management section to the TAPACOM web site. Clients will be able to view client projects and tasks to track the progress of support requests.

The support manager will report descriptions of project tasks, dates and times and pertinent notes. Clients will also be able to submit requests through the support manager.

Clients will be able to use their existing passwords to view their projects.

Updating WordPress plugins on TAPACOM hosted web sites

Date: June 6, 2011

Backup the MySQL Database

  1. In the Dashboard use the wp-dbmanager plugin to make a current backup of the MySQL database.
    Path = Dashboard > Database > BackupDB
  2. This will also be a good time to make repairs and optimize the database.
    Path = Dashboard > Database > RepairDB

    Path = Dashboard > Database > OptimizeDB

Download the New Plugin Files

  1. See which plugins have new versions.
    Path = Plugins > Updates Available
  2. Click on the link “View version xxx details”. On the succeeding page click on the link “ Plugin Page” to see the plugin’s page at the plugin directory site.
  3. Download the new version at the link “Download Version xxx”

This will initiate a download of the compressed file to your machine. Extract the file compressed file.

Upload the New Plugin Files

  1. First, deactivate the plugin if it is active.
    Path = Plugins > Updates Available
    Click the “Deactivate” link.
  2. Launch the FTP client application (Fetch or another similar application).Connect to the web server with the FTP client application using the following access information:
    host = ( domain name )
    username = ( as provided to you by the system administrator )
    password = ( as provided to you by the system administrator )
  3. Go to the plugins folder.
    Path = Sites > wp-content > plugins
  4. Upload the folder containing the plugin files from your computer to the server.
  5. Reactivate the deactivated plugin.
    Path = Plugins > Updates Available
    Click the “Activate” link.


Test the functions of the updated plug in. Also test other functions of the web site. Look for any non-functioning services and unwanted changes in layout and appearances. Test functions like mail forms, feeds, forums, posts, pages, etc.

If you discover any issues initiate the troubleshooting process.