Support

Email Support

Link to submit a support ticket.

Live Support Hours

9:00 am to 4:00 pm Monday to Friday (excludes State, Federal and designated holidays)

Outside of regular hours, critical needs support is provided at priority billing rates.

Telephone Contact

Call 808-550-8554

Send facsimile to 808-735-3750

Emergencies

To report web site and network emergencies call 808-550-8554.

Support Agreement

Web Hosting Accounts

Includes two hours of support each month. Services include web site updates to content, structural changes, programming, design, development, account and server configuration changes. Regular production rates apply after the second hour. Unused time is not carried forward.

TAPACOM does not provide support for services hosted on other networks. And TAPACOM does not provide support for issues on client machines and user applications.